Hidden Fees
Cost Hotels AU$71,000 per Year
The Kovena team gathered complex data from Australian hoteliers. Then we interviewed respondents to verify and explore any hidden opportunities
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47% of Hotel Payments
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Exclusive Report For NoVacancy 2023
Insights from Kovena
PMS & Booking Engine Solutions
Founded in 2018 by ex-AirBnB, ex-HotelTonight, payment gateway leaders and PMS providers.
Kovena is the world’s first hotel-only embedded payment solution that simplifies operations and lowers merchant fees.
Hear from Hoteliers
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Accommodation Payments Insights 2023
Access the full 38-page report today.
Get exclusive insights from 173 Australian hotels.
Discover the true cost of merchant payment solutions
The reason 2 in 10 hotels will struggle to get proper merchant facilities in 2023
Why over half of Australian hotels use outdated payments technology
Kovena ran a study involving 173 hotels across Australia, with property sizes from one-room holiday apartments and B&Bs to resorts with over 400 rooms.
We found a significant gap between the listed costs of payment solutions vs. the actual cost to hotels.
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The Hotel Payments Gap
Currently, only 3% of properties use embedded payment services
Increasing pressure from the non-bank merchants to meet compliance
Embedded payments adoption to reach 30% by 2025
We conducted this 2023 research project to help hotel managers and directors find new avenues to raise sales, protect capital, and stand out in the crowded hotel industry.
65% of accommodations rely on their local bank facilities for card processing.
An average of 4% of bookings result in chargebacks.
42% of hotels have been unsuccessful in fighting chargebacks
Here’s some of what we found:
Find more insights in your FREE report.
4% of all hotel bookings result in no-shows, costing $80,000 per year on average.
15% of hotels are charged ‘unknown fees’ by their payment provider.
The average cost of manually processing payments is $27,000 per year, per hotel.
No-Shows Cost Hotels
AU$80,000 per Year on Average
Reducing no-shows can dramatically raise revenue. Hotels can optimise occupancy rates and protect themselves from ‘friendly fraud’ by charging guests before arrival.
Payment Reconciliation:
An Industry-wide Problem
Access the full 38-page report today.
Get exclusive insights from 173 Australian hotels.
Download the Full Report | FREE
Accommodation Payments Insights 2023
Keeping track of separate payment gateways, credit card processors, and third-party platforms is a constant challenge for hotels.
Discrepancies, chargebacks, cancellations, and hidden costs are ongoing issues.
The answer…
Hotels need effective payment reconciliation processes to preserve financial
accuracy and effective operations.
Lower guest payment rates
Marina
“As a boutique dive resort in Fiji, it is important for us to receive deposits from our guests… Kovena offers a secure and convenient option for guests to pay by credit card at competitive rates.
Owner of Dive Resort Fiji
We’re unlocking considerable revenue
Len Cordiner
“Integrating Kovena into our PMS platform makes it much easier for our 2,000+ hotels to manage their guests’ payment details in one place. We're unlocking a considerable amount of revenue for growth, in addition to having a much deeper and stickier relationship with clients.”
CEO of HotelLink
A huge difference in customer experience
Sasha Hutchinson
“It’s made a huge difference to the customer experience on the island, and has saved time for our front-desk staff as well.”
Manager of Namotu Island Resort Fiji
Insights from Kovena
PMS & Booking Engine Solutions
Founded in 2018 by ex-AirBnB, ex-HotelTonight, payment gateway leaders and PMS providers.
Kovena is the world’s first hotel-only embedded payment solution that simplifies operations and lowers merchant fees.