PMS Resources

A section dedicated to payments specifically for Property Management Systems and Booking Engines.  Kovena’s decades of experience and knowledge in this space, served up on a platter.. just for you.

Common Payment Terminology for Hoteliers

Looking to understand the different terminology catering towards hotel and payments? You've came to the right place. Payments can be…

2 years ago

The Importance of Know Your Customer (KYC) and AML/CTF

Know Your Customer (KYC) is a mandatory verification and security process that enables hoteliers to process payments and receive funds…

2 years ago

The Cost of a PCI Travel Vault

Every Hotel Property Management System (PMS) should have data security high on its agenda. The Payment Card Industry Data Standards…

2 years ago

The Benefits of Refunds and Voids for Hotels

Every hotel wants to offer the best service possible to customers, yet sometimes things can go wrong. When a guest…

3 years ago

What are the Benefits of Pre-authorisations for Hotels?

A pre-authorisation allows a hotel to place a hold on a sum of money on a guest’s payment card. This…

3 years ago

The Hotel Booking Flow in Bali

Understanding the local booking flow is vital for any Hotel Property Management System (PMS) that is looking to enter Bali,…

3 years ago

How COVID-19 has Changed Guest Booking Behaviours

When 2020 began, business was swift and economies were buoyant. Before Q1 ended, the majority of the world was plunged…

3 years ago

The 12 Requirements of PCI DSS Compliance

Data security is a hot issue with consumers concerned about their data and businesses liable for losses when things go…

3 years ago

Quick Guide to PCI Compliance for Property Management Systems

The benefits, risks, and solutions to PCI compliance Payment data security is a hot topic, with huge fines for companies…

3 years ago

What is a Chargeback?

A chargeback is when your business has a credit card payment reversed after the customer raises a dispute directly with…

3 years ago