PMS Resources

A section dedicated to payments specifically for Property Management Systems and Booking Engines.  Kovena’s decades of experience and knowledge in this space, served up on a platter.. just for you.

Common Payment Terminology for HoteliersCommon Payment Terminology for Hoteliers

Common Payment Terminology for Hoteliers

Looking to understand the different terminology catering towards hotel and payments? You've came to the right place. Payments can be…

3 years ago
The Importance of Know Your Customer (KYC) and AML/CTFThe Importance of Know Your Customer (KYC) and AML/CTF

The Importance of Know Your Customer (KYC) and AML/CTF

Know Your Customer (KYC) is a mandatory verification and security process that enables hoteliers to process payments and receive funds…

3 years ago
The Cost of a PCI Travel VaultThe Cost of a PCI Travel Vault

The Cost of a PCI Travel Vault

Every Hotel Property Management System (PMS) should have data security high on its agenda. The Payment Card Industry Data Standards…

3 years ago
The Benefits of Refunds and Voids for HotelsThe Benefits of Refunds and Voids for Hotels

The Benefits of Refunds and Voids for Hotels

Every hotel wants to offer the best service possible to customers, yet sometimes things can go wrong. When a guest…

3 years ago
What are the Benefits of Pre-authorisations for Hotels?What are the Benefits of Pre-authorisations for Hotels?

What are the Benefits of Pre-authorisations for Hotels?

A pre-authorisation allows a hotel to place a hold on a sum of money on a guest’s payment card. This…

3 years ago
The Hotel Booking Flow in BaliThe Hotel Booking Flow in Bali

The Hotel Booking Flow in Bali

Understanding the local booking flow is vital for any Hotel Property Management System (PMS) that is looking to enter Bali,…

3 years ago
How COVID-19 has Changed Guest Booking BehavioursHow COVID-19 has Changed Guest Booking Behaviours

How COVID-19 has Changed Guest Booking Behaviours

When 2020 began, business was swift and economies were buoyant. Before Q1 ended, the majority of the world was plunged…

3 years ago
The 12 Requirements of PCI DSS ComplianceThe 12 Requirements of PCI DSS Compliance

The 12 Requirements of PCI DSS Compliance

Data security is a hot issue with consumers concerned about their data and businesses liable for losses when things go…

3 years ago
Quick Guide to PCI Compliance for Property Management SystemsQuick Guide to PCI Compliance for Property Management Systems

Quick Guide to PCI Compliance for Property Management Systems

The benefits, risks, and solutions to PCI compliance Payment data security is a hot topic, with huge fines for companies…

3 years ago
What is a Chargeback?What is a Chargeback?

What is a Chargeback?

A chargeback is when your business has a credit card payment reversed after the customer raises a dispute directly with…

3 years ago