{"id":3449,"date":"2022-10-28T04:28:28","date_gmt":"2022-10-27T17:28:28","guid":{"rendered":"https:\/\/kovena.com\/?p=3449"},"modified":"2022-10-28T05:25:29","modified_gmt":"2022-10-27T18:25:29","slug":"hotels-need-to-offer-online-check-in","status":"publish","type":"post","link":"https:\/\/kovena.com\/pt-br\/blog\/hotels-need-to-offer-online-check-in\/","title":{"rendered":"7 Reasons Why Hotels Need to Offer Online Check-in"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3449\" class=\"elementor elementor-3449\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4e2c37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4e2c37\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3994b17\" data-id=\"3994b17\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-306c88e elementor-widget elementor-widget-text-editor\" data-id=\"306c88e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">Why is the hotel online check-in experience so important? A guest\u2019s arrival is the most impactful part of a hotel\u2019s customer service journey, and anything that can simplify and optimise the check-in process can go a long way. Since the pandemic, guests prefer to use online check-in via a guest-app or a web-based check-in portal. The pandemic further amplified the need for contactless transactions and experiences, and the majority of millennials are also drawn to faster, more efficient hotel online check-in processes.<\/span><\/p><p><span style=\"font-weight: 400;\">There are a lot of reasons hotels should <\/span><span style=\"font-weight: 400;\">offer online check-in, and we are going to discuss them one by one.<\/span><\/p><h2><b>Why Is the Hotel Online Check-in So Important?<\/b><\/h2><p><span style=\"font-weight: 400;\">Every hotel\u2019s goal is customer satisfaction, and a huge part of that is about simplifying the user journey.\u00a0<\/span><\/p><p>Giving guests options, reducing wait times, direct guest messaging via an app, along with the overall check-in process can make or break a hotel\u2019s ultimate guest experience and brand loyalty.\u00a0<\/p><p><span style=\"font-weight: 400;\">Below are some of the biggest reasons hotels should offer online check-in:<\/span><\/p><ol><li><h3><strong>Address all guest&#8217;s needs and minimise wait times<\/strong><\/h3><ol><li><p>Guest needs are now changing rapidly, and technology is no longer an addition but a must in this day and age. What guests need is something efficient, fast, and time-saving when checking-in online. If the guests have the option to take care of the check-in process before arrival, they can achieve a more straightforward, convenient arrival without having to queue up at the front desk.<\/p><\/li><li><p>During peak hours, guest have to wait in line before they get to finally settle into their rooms. If the guests are given the option to check-in online, wait times can be reduced significantly and customer satisfaction will be better achieved.\u00a0<\/p><\/li><\/ol><\/li><li><h3><strong>Reduce no-shows<\/strong><\/h3><ol><li><p>Using embedded payments with your <a style=\"font-size: 14px;\" href=\"https:\/\/kovena.com\/blog\/why-hotel-property-management-systems-need-embedded-payments\/\">Property Management System (PMS)<\/a><span style=\"font-size: 14px;\"> can help hotels deal with one of the biggest problems in the accommodation industry\u2013 no-shows.<\/span><\/p><\/li><li><p>In the Pacific Islands alone, \u201chotels lose an average of <a href=\"https:\/\/kovena.com\/blog\/pacific-islands-hotel-insights-2022\/\">$137,000 annually<\/a> because of no-shows, and hotels that take payment only upon arrival experience 44% more no-shows.\u201d<\/p><\/li><li><p>PMS platforms with embedded payments using <a href=\"https:\/\/kovena.com\/\">Kovena <\/a>can considerably help hoteliers reduce no-shows to improve online check-in processes. Kovena\u2019s advanced payment system enables guests to pay for their stay before arriving at the accommodation.<\/p><\/li><\/ol><\/li><li><h3><strong>Reducing contact with online check-in<\/strong><\/h3><ol><li><p>Contactless transactions have become more and more imperative, especially because of COVID. Guests not only want convenience but safety, as well. As the guests go through a hotel\u2019s online check-in process, hoteliers can use this chance to send important health updates and acquire necessary health documents (e.g. vaccination cards, etc.).<\/p><\/li><li><p>Hotel online check-ins can help guests and even hotel staff-members see your brand in a positive light in terms of health and safety while also helping your staff evade the delicate parts that may predominantly matter to some guests.<\/p><\/li><\/ol><\/li><li><h3><b>Offering a secure payment integration<\/b><\/h3><ol><li><p><b><\/b>Guests will always appreciate a frictionless payment process that is secure. Nowadays, many hotels are at-risk for identity fraud due to mishandling their guest\u2019s card details. As a hotel, ensuring that your online check-in process allows guests to create a secure payment through a Booking Engine or Virtual Terminal, will enhance their experience and will build trust as they create they prepare for their stay.<\/p><\/li><li><p>When selecting a payment solution to offer for your guests, you\u2019ll want to ensure\u00a0 they abide by Payment Card Industry Data Security Standards (PCI DSS). In order for a payment solution like Kovena to achieve compliance, they need to undergo and meet a number of stringent requirements in enforcing data security for the hotels it conducts business with.<\/p><\/li><li><p>The importance of secure online payments in the travel industry cannot be overstated. \u00a0Countries that do not integrate secure payment technology and enhance their connectivity are bound to get left behind. In Europe for example, all online payments have to be authorized, so hotels can better avoid credit card scams, forged bank notes, and the like. Cash payments definitely carry more risk both for the guest and the hotel. Seamless online payments and integrations can indeed pay huge dividends in the hospitality sector.<\/p><\/li><li><p>Hotel online check-in systems can also detect expired or missing payments. It\u2019s then easier to flag the reservation and have the payment method settled before giving access to the room. Integrated payment solutions can offer a whole range of benefits that can improve how the hospitality industry manages and secures payment.\u00a0<\/p><\/li><\/ol><\/li><li><h3><b>Reduce overhead expenses<\/b><\/h3><ol><li><p><b><\/b>Human resources can take up a huge chunk of the overhead costs in the hospitality industry. About <a href=\"https:\/\/fundsquire.ca\/how-much-does-payroll-cost-companies-percentage-by-industry\/#:~:text=Insurance%3A%209%25,Retail%3A%2010%2D20%25\">30% of the gross sales in the hospitality sector go to payroll<\/a>.\u00a0 Hotels Invest in hiring more front desk staff to avoid having customers wait in queue in order to promote the best guest experience possible. But a Property Management System (PMS) can help you take care of your check-in process seamlessly and easily help you eliminate the manual work if online check-in is provided, so your hotel staff can focus on providing guests with excellent service and support. When you\u2019ve managed to automate\u00a0 the check-in process, employee training and productivity can be better routed to customer service, crisis management, customer retention, and overall customer relationship management.<\/p><\/li><\/ol><\/li><li><h3><b>Drive traffic to your Booking Engine<\/b><\/h3><ol><li><p><b><\/b>Guests can book their hotel stay using various distribution channels such as Booking Engines, Online Travel Agent (OTAs) or with travel agents. Since the online check-in system requires guests to check in online, this will increase the possibility of the guest visiting the hotel\u2019s website. This is then a great opportunity to highlight the hotel facilities, room upgrades, and overall brand identity and may compel them to book direct for their next stay.<\/p><\/li><li><p>It\u2019s also an opportunity for SEO as you tap niche keywords like \u201cfrictionless check-in\u201d or \u201conline check-in\u201d. Being able to add these narrow, high-quality keywords can help you target users and potential customers who are looking for the exact check-in features and level of convenience that you offer.\u00a0<\/p><\/li><\/ol><\/li><li><h3><b>Capture upselling opportunities<\/b><\/h3><ol><li><p><b><\/b>Non-room revenue is\u00a0 important for a hotels\u2019 growth and their operations. However, some front desk staff might forget or feel hesitant to upsell and promote your additional offerings such as your restaurant or spa services during a guest\u2019s stay. If the online check-in process allows the guest not only to check-in, but provides them with upsell opportunities, this will create a positive user experience as they await their stay at the accommodation.<\/p><\/li><\/ol><\/li><\/ol><h2><b style=\"color: inherit; font-size: 25px;\">Online check-in improves overall guest experience<\/b><\/h2><p><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">Without an online check-in option, guests would have to approach the front desk upon arrival with their heavy bags to supply their personal details, follow the check-in steps, validate the room key, sign the paperwork, and make a payment. Investing in online check-in can make their arrival smooth and easy. Online check-in also enables hoteliers to send pre-arrival emails to start engagement and ideally gather information that can make their arrival extra special.<\/span><\/p><p>With the guest\u2019s authorization, the hotel can even make express check-out possible. Guests won\u2019t have to go through the front desk to settle the bill, and they can receive the invoice via email. This is an added convenience to guests who always run late, who don\u2019t want to miss their departure time, and who have other things to attend to and can\u2019t afford to waste time in long lines.<\/p><p>From the check-in to the check-out process, an online check-in\/out system can make the guests\u2019 hotel stay fluid and effortless.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7dadc81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7dadc81\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb0c35e\" data-id=\"bb0c35e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98c981e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"98c981e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7cd8d elementor-widget elementor-widget-text-editor\" data-id=\"cb7cd8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>The above-mentioned points are the core reasons hotels should integrate with a PMS with embedded payments. <a href=\"https:\/\/kovena.com\/#\">Kovena<\/a> is an embedded payment solution that enhances and transforms how Property Management Systems (PMS\u2019s) operate.\u00a0<\/strong><\/p><p><strong>Contact us if you want to know which PMS system we can recommend for your hospitality business.\u00a0<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-416d311 elementor-widget elementor-widget-text-editor\" data-id=\"416d311\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-574c59e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"574c59e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1b1c0f\" data-id=\"f1b1c0f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why is the hotel online check-in experience so important? A guest\u2019s arrival is the most impactful&#8230;<\/p>\n","protected":false},"author":5,"featured_media":3461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":""},"categories":[40],"tags":[46,57],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 Reasons Why Hotels Need to Offer Online Check-in - Kovena<\/title>\n<meta name=\"description\" content=\"When hotels offer online check-in, it allows hotels to minimise wait times, reduces no-shows, all while streamlining a guest&#039;s stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kovena.com\/pt-br\/blog\/hotels-need-to-offer-online-check-in\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Reasons Why Hotels Need to Offer Online Check-in - 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