{"id":3526,"date":"2023-02-07T07:41:31","date_gmt":"2023-02-06T20:41:31","guid":{"rendered":"https:\/\/kovena.com\/?p=3526"},"modified":"2023-02-07T08:01:12","modified_gmt":"2023-02-06T21:01:12","slug":"hotel-technology-stack","status":"publish","type":"post","link":"https:\/\/kovena.com\/vi\/blog\/hotel-technology-stack\/","title":{"rendered":"What\u2019s in Your Hotel Technology Stack?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3526\" class=\"elementor elementor-3526\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37cfea7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37cfea7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-210a1ea\" data-id=\"210a1ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8dfe3bc elementor-widget elementor-widget-text-editor\" data-id=\"8dfe3bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400\">In today\u2019s hospitality industry, hotel technology is more important than ever. With travellers expecting more prompt and personalised experience, hotels need to leverage the right technology to meet every guest\u2019s needs and preferences\u2014and that means understanding their hotel technology stack. But what is a hotel tech stack and how can a hotel put it all together? Let\u2019s take a closer look.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a4f5d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a4f5d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0f95d1\" data-id=\"c0f95d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58ad5a1 elementor-widget elementor-widget-heading\" data-id=\"58ad5a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">What Is a Hotel Technology Stack?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5af9ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5af9ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19482c4\" data-id=\"19482c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bdffd0 elementor-widget elementor-widget-text-editor\" data-id=\"2bdffd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">A hotel technology stack is a collection of software applications and platforms used by hotels to manage their daily operations and provide guests with the best possible experience. This includes everything from Property Management Systems (PMS), Booking Engines, Payment Solutions, Guest Apps to Marketing Automation Tools. A comprehensive tech stack will help hotels deliver on their brand promise while also providing the needed insights into guest behaviour.<\/span><\/p><p><span style=\"font-weight: 400\">Hotels should consider evaluating every component of their hospitality tech stack and closely look into their features and benefits.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4df528 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4df528\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-800063d\" data-id=\"800063d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd8dde7 elementor-widget elementor-widget-heading\" data-id=\"dd8dde7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Components Should Be Included in a Hotel Technology Stack?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99436b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99436b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12a6b0d\" data-id=\"12a6b0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55ea893 elementor-widget elementor-widget-text-editor\" data-id=\"55ea893\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">The key components of a hotel tech stack will depend on the size of the business as well as its goals and objectives. However, there are certain key elements that every hotel should consider including in their tech stack:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dda9633 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dda9633\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d2a728\" data-id=\"8d2a728\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1b01ee elementor-widget elementor-widget-heading\" data-id=\"d1b01ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Website<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cb8a40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cb8a40\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e2ef31\" data-id=\"5e2ef31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bb9d3e elementor-widget elementor-widget-text-editor\" data-id=\"2bb9d3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">A website is considered a core part of a hotel tech stack, and is the first critical element needed for a hotel. Often overlooked is that mobile is now more utilised than desktop in most countries, and as such, a website should be built with a \u2018mobile-first\u2019 approach. This includes:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Delivering intuitive navigation<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Developing fully responsive layouts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Avoiding disruptive pop-ups and unnecessary components<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">Further, a number of properties simply have an email listed for guests to make booking enquiries. This is no longer ideal as travellers today are looking for instant information on availability and the ability to book and confirm their accommodation immediately. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b93883 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b93883\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a224972\" data-id=\"a224972\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26a7c7a elementor-widget elementor-widget-heading\" data-id=\"26a7c7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Booking Engine<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4266a14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4266a14\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e49b84c\" data-id=\"e49b84c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0980611 elementor-widget elementor-widget-text-editor\" data-id=\"0980611\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The next most common addition to the stack will be a booking engine. A<\/span><a href=\"https:\/\/kovena.com\/blog\/5-features-hotel-booking-engine\/\"> <span style=\"font-weight: 400;\">Hotel Booking Engine<\/span><\/a><span style=\"font-weight: 400;\"> allows guests to instantly book rooms from a hotel\u2019s website, around the clock, from anywhere in the world. Guests can review room availability, check rates, and make secure payments without needing to interact with a team member.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The Booking Engine stores all the information about rooms including elements like room types, room availability, room pricing, and special deals. This information not only allows guests to search for and book what they want, it is also used to populate information in Online Travel Agency (OTA) channels like Booking.com, Expedia and even Airbnb (see Channel Manager below). The Booking Engine also connects to payment gateway(s) to allow guests to pay for what they have booked.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Some questions to ask or consider when choosing a Booking Engine:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is the Booking Engine mobile optimised? What metrics are available on loading speed?<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How many steps are there in the booking process? Ideally, it should be not more than 3-4 (less is better).\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What information is included in the Booking Engine? As a minimum, it should include all room type information and booking conditions with prompts for special deals.\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is the Booking Engine being optimised for conversion? What metrics are available on booking conversion rates and drop-offs from when someone lands on the first screen of the Booking Engine to the last screen? How have these improved over time?\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Does the Booking Engine widget allow customisations to match the look &amp; feel of my site? (this increases conversion)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">For reference as to what a great Booking Engine looks like, the booking process of Airbnb is a perfect example. They have one of the most optimised Booking Engines on the market.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e91688 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e91688\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11eb86b\" data-id=\"11eb86b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1f9874 elementor-widget elementor-widget-heading\" data-id=\"b1f9874\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Channel Manager<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88d2856 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88d2856\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34aabc6\" data-id=\"34aabc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e9778e elementor-widget elementor-widget-text-editor\" data-id=\"0e9778e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">3rd and 4th on the list will be the Channel Manager and PMS (see below). Small properties sometimes do without both; however, this is not wise. Costs have come down dramatically in the past few years, meaning small accommodations can have both modules for perhaps as little as $50\/60 USD per month.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">The<\/span><a href=\"https:\/\/kovena.com\/blog\/how-does-a-hotel-channel-manager-work\/\"> <span style=\"font-weight: 400\">Hotel Channel Manager<\/span><\/a> <span style=\"font-weight: 400\">is an invaluable asset for hoteliers to increase their online visibility and bookings.\u00a0 With a hotel Channel Manager, hoteliers can easily and effectively manage multiple online sales channels from one single platform, allowing them to instantly adjust room rates and availability across all channels in real-time. This ease of management plus reductions in overbookings and lost bookings is why more hoteliers than ever before are looking to a Hotel Channel Manager as the solution for optimising their online presence with minimal effort and maximum results. Ideally, a hotel should be listed on between 5 and 10 OTA channels (B2C as well as B2B). To make sure all these OTAs have current availability and rate information, a Channel Manager is the only way to go.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9db7546 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9db7546\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11b1b65\" data-id=\"11b1b65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e504e97 elementor-widget elementor-widget-heading\" data-id=\"e504e97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Property Management System (PMS)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a2e806 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a2e806\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d8ab28\" data-id=\"5d8ab28\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18aa330 elementor-widget elementor-widget-text-editor\" data-id=\"18aa330\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">A useful asset for all accommodations, and a must for larger ones. A PMS (Property Management System), at its simplest, is the tool that allows hotels to check guests in and out, allocate rooms to guests, and enter offline bookings and booking extras. Simple PMS\u2019s cost as little as $30-40 USD per month and integrate with a Booking Engine (automatically updating any availability changes). Bigger properties will be looking for more sophisticated PMS services in addition to the above like email messaging, room cleaning status information, integration with various POS terminals, integrations with popular local accounting systems, integration with popular payments gateways, and so forth.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">The PMS provides hoteliers with flexible options for more efficient management of reservations, distribution, rates &amp; inventory, housekeeping, revenue management, hotel operations, customer relations, and analytics. Together, these features make a PMS an essential tool for hoteliers who want to simplify tasks and take control of all hotel operations. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-508a831 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"508a831\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ecfd08\" data-id=\"5ecfd08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-708e148 elementor-widget elementor-widget-heading\" data-id=\"708e148\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Embedded Payments<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2dfd85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2dfd85\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f6b766\" data-id=\"6f6b766\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fd3af0 elementor-widget elementor-widget-text-editor\" data-id=\"0fd3af0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">This is a new and rapidly evolving area for accommodations. To fully upgrade one\u2019s hospitality tech stack, accommodations really need to be moving to&nbsp;<\/span><a href=\"https:\/\/kovena.com\/blog\/why-hotel-property-management-systems-need-embedded-payments\/\"><span style=\"font-weight: 400\">embedded payments<\/span><\/a><span style=\"font-weight: 400\">. This enables a hotel to offer a more seamless, secure, and branded booking experience. Instead of redirecting guests to an external payment processor, the hotel can simply take debit or credit payments via its own website Booking Engine or PMS with no redirects. An embedded payment solution like&nbsp;<\/span><a href=\"https:\/\/kovena.com\/\"><span style=\"font-weight: 400\">Kovena<\/span><\/a> <span style=\"font-weight: 400\">offers advanced features such as automated card charging in accordance with the hotel\u2019s booking terms and conditions, card&nbsp;<\/span><a href=\"https:\/\/kovena.com\/blog\/hotel-preauthorisation-benefits\/\"><span style=\"font-weight: 400\">pre-authorisations<\/span><\/a><span style=\"font-weight: 400\">, multi-currency payments, and instant data reconciliation. Kovena is also&nbsp;<\/span><a href=\"https:\/\/kovena.com\/blog\/the-cost-of-a-pci-travel-vault\/\"><span style=\"font-weight: 400\">PCI Compliant<\/span><\/a><span style=\"font-weight: 400\"> and is set up to move fraud risk out of the hands of the accommodation. This helps hotels maximise revenue, efficiency, and security all whilst improving the guest experience.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c2ed3 elementor-blockquote--skin-border elementor-blockquote--button-view-icon-text elementor-blockquote--button-skin-classic elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"57c2ed3\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.9.0 - 06-12-2022 *\/\n@charset \"UTF-8\";.entry-content blockquote.elementor-blockquote:not(.alignright):not(.alignleft),.entry-summary blockquote.elementor-blockquote{margin-right:0;margin-left:0}.elementor-widget-blockquote blockquote{margin:0;padding:0;outline:0;font-size:100%;vertical-align:baseline;background:transparent;quotes:none;border:0;font-style:normal;color:#55595c}.elementor-widget-blockquote blockquote:after,.elementor-widget-blockquote blockquote:before,.elementor-widget-blockquote blockquote cite:after,.elementor-widget-blockquote blockquote cite:before,.elementor-widget-blockquote blockquote footer:after,.elementor-widget-blockquote blockquote footer:before{content:\"\";content:none}.elementor-blockquote{transition:.3s}.elementor-blockquote__author,.elementor-blockquote__content{margin-bottom:0;font-style:normal}.elementor-blockquote__author{font-weight:700}.elementor-blockquote footer{margin-top:12px;display:flex;justify-content:space-between}.elementor-blockquote__tweet-button{display:flex;transition:.3s;color:#1da1f2;align-self:flex-end;line-height:1;position:relative;width:-moz-max-content;width:max-content}.elementor-blockquote__tweet-button:hover{color:#0967a0}.elementor-blockquote__tweet-button span{font-weight:600}.elementor-blockquote__tweet-button i,.elementor-blockquote__tweet-button span{vertical-align:middle}.elementor-blockquote__tweet-button i+span,.elementor-blockquote__tweet-button svg+span{margin-left:.5em}.elementor-blockquote__tweet-button svg{fill:#1da1f2;height:1em;width:1em}.elementor-blockquote__tweet-label{white-space:pre-wrap}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button{padding:.7em 1.2em;border-radius:100em;background-color:#1da1f2;color:#fff;font-size:15px}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button:hover,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button:hover{background-color:#0967a0;color:#fff}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button:hover:before,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button:hover:before{border-right-color:#0967a0}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button svg,.elementor-blockquote--button-skin-classic .elementor-blockquote__tweet-button svg{fill:#fff;height:1em;width:1em}.elementor-blockquote--button-skin-bubble.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button,.elementor-blockquote--button-skin-classic.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button{padding:0;width:2em;height:2em}.elementor-blockquote--button-skin-bubble.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button i,.elementor-blockquote--button-skin-classic.elementor-blockquote--button-view-icon .elementor-blockquote__tweet-button i{position:absolute;left:50%;top:50%;transform:translate(-50%,-50%)}.elementor-blockquote--button-skin-bubble .elementor-blockquote__tweet-button:before{content:\"\";border:.5em solid transparent;border-right-color:#1da1f2;position:absolute;left:-.8em;top:50%;transform:translateY(-50%) scaleY(.65);transition:.3s}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-left .elementor-blockquote__tweet-button:before{right:auto;left:-.8em;border-right-color:#1da1f2;border-left-color:transparent}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-left .elementor-blockquote__tweet-button:hover:before{border-right-color:#0967a0}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-right .elementor-blockquote__tweet-button:before{left:auto;right:-.8em;border-right-color:transparent;border-left-color:#1da1f2}.elementor-blockquote--button-skin-bubble.elementor-blockquote--align-right .elementor-blockquote__tweet-button:hover:before{border-left-color:#0967a0}.elementor-blockquote--skin-boxed .elementor-blockquote{background-color:#e6e9ec;padding:30px}.elementor-blockquote--skin-border .elementor-blockquote{border-color:#e6e9ec;border-left:7px #e6e9ec;border-style:solid;padding-left:20px}.elementor-blockquote--skin-quotation .elementor-blockquote:before{content:\"\u201c\";font-size:100px;color:#e6e9ec;font-family:Times New Roman,Times,serif;font-weight:900;line-height:1;display:block;height:.6em}.elementor-blockquote--skin-quotation .elementor-blockquote__content{margin-top:15px}.elementor-blockquote--align-left .elementor-blockquote__content{text-align:left}.elementor-blockquote--align-left .elementor-blockquote footer{flex-direction:row}.elementor-blockquote--align-right .elementor-blockquote__content{text-align:right}.elementor-blockquote--align-right .elementor-blockquote footer{flex-direction:row-reverse}.elementor-blockquote--align-center .elementor-blockquote{text-align:center}.elementor-blockquote--align-center .elementor-blockquote__author,.elementor-blockquote--align-center .elementor-blockquote footer{display:block}.elementor-blockquote--align-center .elementor-blockquote__tweet-button{margin-right:auto;margin-left:auto}<\/style>\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tEmbedded payments help hotels maximise revenue, efficiency, and security  all whilst improving the guest experience. You will need to have a Booking Engine and\/or PMS provider connected to a service like Kovena to be able to access embedded payments.\t\t\t<\/p>\n\t\t\t\t\t\t\t<footer>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/twitter.com\/intent\/tweet?text=Embedded+payments+help+hotels+maximise+revenue%2C+efficiency%2C+and+security++all+whilst+improving+the+guest+experience.+You+will+need+to+have+a+Booking+Engine+and%2For+PMS+provider+connected+to+a+service+like+Kovena+to+be+able+to+access+embedded+payments.&amp;url=https%3A%2F%2Fkovena.com%2Fvi%2F%2Fvi%2Fwp-json%2Fwp%2Fv2%2Fposts%2F3526\" class=\"elementor-blockquote__tweet-button\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-blockquote__tweet-label\">Tweet<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/footer>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28dcff7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28dcff7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7720518\" data-id=\"7720518\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a47e05 elementor-widget elementor-widget-text-editor\" data-id=\"4a47e05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em><b>The above are the core elements of the Accommodation Hotel Stack. Other plug-ins and\/or features of Booking Engines or PMS modules that hotels should look for are the following:<\/b><\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c1245c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c1245c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c4c716\" data-id=\"1c4c716\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84975ae elementor-widget elementor-widget-heading\" data-id=\"84975ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Yield Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4752a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a4752a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd5cca6\" data-id=\"bd5cca6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d5b906 elementor-widget elementor-widget-text-editor\" data-id=\"3d5b906\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Normally, accommodations will set different room rates for different seasons or even days of the week, depending on where they are located. Beyond this, however, there can be surges in demand which accommodations will want to respond to in order to optimise revenue for the available rooms (RevPAR). Several Booking Engines or PMS\u2019s have tools built in which allow users to either automatically increase room rates as availability drops or block expensive sales via third party sales channels or both.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-784d88b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"784d88b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d2f1ed\" data-id=\"0d2f1ed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24b39d2 elementor-widget elementor-widget-heading\" data-id=\"24b39d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reputation Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92f05a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"92f05a8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f71dd12\" data-id=\"f71dd12\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-313c642 elementor-widget elementor-widget-text-editor\" data-id=\"313c642\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Hotels can better establish their reputation or brand awareness by collecting positive feedback and ratings on sites like Tripadvisor, Booking.com, Airbnb, Expedia, Google etc. Hotels should not be passive in this process.\u00a0<\/span><\/p><ul><li><span style=\"font-weight: 400;\">First, they need to make sure that their system (PMS most likely) allows them to send automated emails to guests (normally only for guests making direct bookings since OTAs send their own emails and hide the guest details from hotels). In the email, they should be able to find a link to a site where they can leave their feedback.\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Second, hotels should always respond to feedback, good or bad. It shows that they care which travellers appreciate.\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Third, it\u2019s also important to make the\u00a0 responses prompt and honest. Hotels should apologise where needed and really show care and empathy.\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Finally, a hotel\u2019s PMS or Booking Engine provider will often have integrations with sites like SO Connect, Trustyou and Revinate which aggregate data from multiple sources and allow them to benchmark with competitors while also tracking areas of need.\u00a0 <\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b4959bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b4959bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-954b40f\" data-id=\"954b40f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0baa166 elementor-widget elementor-widget-heading\" data-id=\"0baa166\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analytics<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f57b3be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f57b3be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cfae56\" data-id=\"4cfae56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5ecedf elementor-widget elementor-widget-text-editor\" data-id=\"f5ecedf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">A hotel website should be set up with Google Analytics to provide data on visitor numbers, how much time they spend on the website, and what pages they view\u2013 lots of useful data. The chosen Booking Engine or PMS provider should then be able to use this data and combine it with booking data to track conversions from the website. If things are set up correctly, the hotel will not only get aggregated data on conversions on its site, but also more specific data on which pages on the site are performing best.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac307a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac307a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0af04f6\" data-id=\"0af04f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bebad02 elementor-widget elementor-widget-heading\" data-id=\"bebad02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Guest Apps<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58bacf2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58bacf2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1960326\" data-id=\"1960326\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b49423b elementor-widget elementor-widget-text-editor\" data-id=\"b49423b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">This is an area of growing interest, especially for larger accommodations and chains. From checking-in &amp; out, to ordering room service or requesting housekeeping services\u2014a mobile app can make it easier for guests to interact with the property throughout their stay. A <\/span><a href=\"https:\/\/kovena.com\/blog\/increase-hotel-guest-spending-pacific-islands\/\"><span style=\"font-weight: 400\">hotel mobile app<\/span><\/a><span style=\"font-weight: 400\"> also provides guests with access to relevant information on services and amenities in the hotel, as well as access to other services such as booking rooms, finding nearby attractions, or sharing travel reviews and tips with fellow travellers.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">From the hotelier&#8217;s perspective, hotel mobile apps enable them to keep track of customer loyalty programs and special offers in real-time. Loyalty programs allow hoteliers to build strong and lasting relationships with customers while providing incentives such as discounted rates, exclusive room upgrades, or redeemable points.\u00a0 With hotel mobile apps, hoteliers can go beyond traditional hospitality offerings and deliver an enhanced, bespoke customer experience.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59389ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59389ca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d612a86\" data-id=\"d612a86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5ba296 elementor-widget elementor-widget-heading\" data-id=\"f5ba296\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Evolving Hotel Technology Trends<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ba5f75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ba5f75\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22cf9ef\" data-id=\"22cf9ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f83e9ff elementor-widget elementor-widget-text-editor\" data-id=\"f83e9ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Hotel technology is constantly changing as new trends emerge; it\u2019s important to keep up with these developments to avoid getting left behind. For example, mobile and <\/span><a href=\"https:\/\/kovena.com\/blog\/hotels-need-to-offer-online-check-in\/\"><span style=\"font-weight: 400\">online check-in<\/span><\/a><span style=\"font-weight: 400\"> has become increasingly popular among travellers who want an efficient way to get into their rooms without having to wait in line at the front desk, especially since COVID-19 emerged.<\/span><\/p><p><span style=\"font-weight: 400\">One of the most prominent trends is the shift towards contactless payments, allowing customers to pay quickly and securely in-person or online. This helps hotel owners reduce lines and payment processing time. Additionally, digital wallets are increasingly popular, as they make it easier for customers to store memberships, loyalty points, and payment information.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Payment Solutions differ from hotel to hotel depending on the target customer. Thus, hotel owners should choose a solution that optimally meets the needs and expectations of guests while providing security for sensitive financial data. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0718802 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0718802\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2edc178\" data-id=\"2edc178\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01f5416 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"01f5416\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-820b15a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"820b15a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b8cf99\" data-id=\"1b8cf99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92052aa elementor-widget elementor-widget-text-editor\" data-id=\"92052aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">As you can see, having an effective hotel technology stack is essential for any successful hospitality business looking to keep up with current trends and stay ahead of the competition in this rapidly evolving industry. By ensuring each component of your tech stack works together seamlessly, you\u2019re able to provide better service for your guests while obtaining useful insights that will help drive growth for your business in the long run!<\/span><\/p><p><a href=\"https:\/\/share.hsforms.com\/1FhSEBwYXRF2gQ9kMc760Hwbmbkb\"><span style=\"font-weight: 400\">Contact us<\/span><\/a><span style=\"font-weight: 400\"> if you want to learn more about Kovena or our recommended list of Property Management Systems, Booking Engines, and other hotel applications that make up a hotel tech stack.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e45020 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0e45020\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-960edd1\" data-id=\"960edd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In today\u2019s hospitality industry, hotel technology is more important than ever. With travellers expecting more prompt&#8230;<\/p>\n","protected":false},"author":5,"featured_media":3527,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":""},"categories":[40],"tags":[49,81,75,63,79,78,25,80],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What\u2019s in Your Hotel Technology Stack? - Kovena<\/title>\n<meta name=\"description\" content=\"This article covers what should be in your hotel technology stack in order to optimise bookings, increase revenue &amp; improve guest experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kovena.com\/vi\/blog\/hotel-technology-stack\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What\u2019s in Your Hotel Technology Stack? 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