An Intelligent Payment
Gateway for TMCs
Finally, TMCs can manage bookings and payments in one place.
Kovena is an embedded payment gateway service which replaces a traditional merchant facility. Accept Visa, Mastercard and Amex while managing fraud with free and customisable 3DS tools. Simplify you traveller's payment experience today with Kovena.
Currently, Kovena is only available by request.
Apply for Kovena
The Easy Way to Get Paid, Manage Cashflow & Keep More Revenue
You no longer need multiple pieces of complex tech to take payments and make bookings.
Convert transactions to traveller’s international currency.
No more international currency fees (up to 3% per transaction saved for travellers).
Lower chargebacks with clear payment attribution
Your TMC’s name appears on travellers’ transactions (not the holding company),
so travellers aren’t confused about what they purchased and who charged them.
Keep travellers’ data safe
Traveller credit card details are tokenised and encrypted before they get to the TMC. This reduces the risk of data theft and fraud.
Manage your refunds
Forget chasing your banking merchant for traveller refunds. With kovena, you can charge and refund immediately.
Cancel payment errors immediately
Transaction errors made by the TMC can be undone within 24 hours, so they don’t affect the traveller or cause inconvenience.
Flag fraudulent payments
Enjoy customisable 2FA to flag suspicious transactions before they hit your bank. Plus you’ll avoid fees costing between $20-$50 per chargeback.
Win chargeback disputes
Kovena compiles evidence to prove your TMC is in the right. You’ll be in the best possible during the ‘arbitration’ process.
One integrated booking and payment system
Now, all traveller details and transaction details match and exist in one place.
Simply check your Kovena reports and verify the exact funds that should be inside your bank account. Your accountant will thank you!
A Quick Look Inside
Payments
Manage credit card processors, payment reconciliation and chargebacks – without hidden fees.
Refunds
Process refunds instantly, without merchant fees, and save valuable time and resources.
Reporting
Get detailed transaction and disbursement reports at your fingertips.
Bookings
Kovena sits right inside VTO, and matches with traveller data.Kovena vs Other Payment Gateways
Kovena Payment Gateway |
Other Payment Gateways |
|
|---|---|---|
| Industry-specific fraud detection | With custom 3DS rules you can choose when to require a 2-step authentication to ensure you lower your risk of fraud without decreasing conversion rates. This reduces the chances of fraud to near zero when deployed, as the card user is asked to validate their purchase before processing. There is no additional charge for using this feature. | Not currently offered by other payment gateways integrated with VTO. |
| Transaction Reports with all booking details | Detailed reports available instantly (on- the-fly) within VTO. | Instant comprehensive reporting is not available in most payment gateways as they don’t have access to both the financial data as well as the booking data. |
| Chargeback Reduction Tools | Kovena has implemented a series of industry-specific measures to reduce chargebacks. The results speak for themselves as chargebacks with Kovena are under 0.1% of all transactions, versus the industry average of 2-4%. Our team works hard to compile evidence and work with our customers to ensure all chargebacks are represented. | Many other gateway’s do not have any fraud prevention tools and do not represent evidence for legitimate transactions to overturn these in the merchant's favor. |
| Embedded Chargeback Reporting | Kovena’s Embedded Chargeback reports have automatic notifications for any raised chargebacks and let you upload supporting evidence for claim defense. Much of the evidence is generated by the system, cutting work dramatically. | At best, competing systems allow you to access reports which may help you and a place where you can submit data. Beyond this, you are on your own. |
| User Access Control | All users are assigned a unique ID, and you can define their access permissions. The system logs all activities, ensuring a comprehensive audit trail. So, if you want to know who processed a particular refund and when ….it’s all there. | This is not always available via other payment gateways. |
Register to Access Kovena
Enjoy this incredible payment integration with no lock-in contracts or sign-up fees.
Register to place your TMC on our top priority list during our fast-approaching launch.
No extra subscription fees
Only pay per successful transaction
No refund fees, in fact, you receive the original fee back!