An Intelligent Payment
Gateway for Hoteliers
Finally, hoteliers can manage bookings and payments in one place.
Kovena is an embedded payment gateway service which replaces a traditional merchant facility. Accept Visa, Mastercard and Amex while managing fraud with free and customisable 3DS tools. Simplify you guest's payment experience today with Kovena.
Currently, Kovena is only available by request.
Apply for Kovena
The Easy Way to Get Paid, Manage Cashflow & Keep More Revenue
You no longer need multiple pieces of complex tech to take payments and make bookings.
Convert transactions to guest’s international currency.
No more international currency fees (up to 3% per transaction saved for guests).
Lower chargebacks with clear payment attribution
Your hotel’s name appears on guests’ transactions (not the holding company),
so guests aren’t confused about what they purchased and who charged them.
Keep guests’ data safe
Guest credit card details are tokenised and encrypted before they get to the hotel. This reduces the risk of data theft and fraud.
Pre-authorize guests fast
Take a security deposit in case there are any used goods or property damage from the guest.
You won’t have to chase guests for charges again.
Manage your refunds
Forget chasing your banking merchant for guest refunds. With kovena, you can charge and refund immediately.
Cancel payment errors immediately
Transaction errors made by the hotel can be undone within 24 hours, so they don’t affect the guest or cause inconvenience.
Flag fraudulent payments
Enjoy customisable 2FA to flag suspicious transactions before they hit your bank. Plus you’ll avoid fees costing between $20-$50 per chargeback.
Win chargeback disputes
Kovena compiles evidence to prove your hotel is in the right. You’ll be in the best possible during the ‘arbitration’ process.
One integrated booking and payment system
Now, all guest details and transaction details match and exist in one place.
Simply check your Kovena reports and verify the exact funds that should be inside your bank account. Your accountant will thank you!
A Quick Look Inside
Payments
Manage credit card processors, payment reconciliation and chargebacks – without hidden fees.
Refunds
Process refunds instantly, without merchant fees, and save valuable time and resources.
Reporting
Get detailed transaction and disbursement reports at your fingertips.
Bookings
Kovena sits right inside your booking engine, and matches with guest data.Kovena vs Other Payment Gateways
Kovena Payment Gateway |
Other Payment Gateways |
|
|---|---|---|
| Industry-specific fraud detection | With custom 3DS rules you can choose when to require a 2-step authentication to ensure you lower your risk of fraud without decreasing conversion rates. This reduces the chances of fraud to near zero when deployed, as the card user is asked to validate their purchase before processing. There is no additional charge for using this feature. | It is available via some other payment gateways but attracts an additional charge …typically around $0.04 per attempt. |
| Transaction & Disbursement Reports with all booking details | Detailed reports available instantly (on- the-fly) in your PMS or Booking engine provider dashboard / extranet. | Instant comprehensive reporting is not available in most payment gateways as they don’t have access to both the financial data as well as the booking data. |
| Disbursement Reports with all booking details | Detailed reports available instantly (on- the-fly) in your PMS or Booking engine provider dashboard / extranet. | Instant comprehensive reporting is not available in most payment gateways as they don’t have access to both the financial data as well as the booking data. |
| Built-In Charge Automation | This is a very valuable feature allowing you to bill the clients progressively prior to check-in, in accordance with your booking policies. The system alerts the guest via email that a billing is about to be made and confirms post the billing. Your guests will love it as they are kept informed and it also helps cut your (manual) workload by hours per day. Please note this feature is only available to some operating software partners. | This is not available via traditional payment gateways as they are not integrated with your booking system and booking policies. |
| Chargeback Reduction Tools | Kovena has implemented a series of industry-specific measures to reduce chargebacks. The results speak for themselves as chargebacks with Kovena are under 0.1% of all transactions, versus the industry average of 2-4%. Our team works hard to compile evidence and work with our customers to ensure all chargebacks are represented. | Many other gateway’s do not have any fraud prevention tools and do not represent evidence for legitimate transactions to overturn these in the merchant's favor. |
| Embedded Chargeback Reporting | Kovena’s Embedded Chargeback reports have automatic notifications for any raised chargebacks and let you upload supporting evidence for claim defense. Much of the evidence is generated by the system, cutting work dramatically. | At best, competing systems allow you to access reports which may help you and a place where you can submit data. Beyond this, you are on your own. |
| User Access Control | All users are assigned a unique ID, and you can define their access permissions. The system logs all activities, ensuring a comprehensive audit trail. So, if you want to know who processed a particular refund and when ….it’s all there. | This is not always available via other payment gateways. |
Register to Access Kovena
Enjoy this incredible payment integration with no lock-in contracts or sign-up fees.
Register to place your hotel on our top priority list during our fast-approaching launch.
No extra subscription fees
Only pay per successful transaction
No refund fees, in fact, you receive the original fee back!
Unregistered hotels may wait until mid-2024 to access Kovena.